Zscaler.net

November 2017

Zscaler provides transparency around service availability and changes to our customers. Please refer to Zscaler’s service continuity customer notification policy for details.

Incident:
Resolved
Madrid Data Center Issue

We are investigating an issue with our Madrid data center. Traffic has been re-routed to the next closest datacenter while we investigate. We will post additional information on this incident as it is available.

Update: 11/28/2017 11:40:39 UTC - This incident has been resolved. Please contact Zscaler Support if you have additional questions.

Incident:
Resolved
Shanghai Data Center Issue

We are investigating an issue with our Shanghai  data  center. We are investigating periods of slowness and/or increased latency. We will post additional information on this incident as it is available.

Update: 11/27/2017 16:57:37 UTC - This incident has been resolved. Please contact Zscaler Support if you have additional questions.

Maintenance:
Up Coming
Scheduled For: November 17, 2017 | 22:00 UTC - 22:00 UTC
Tianjin (tsn1) Data Center Decommission scheduled for November 17, 2017

You are receiving this notice in accordance with the Zscaler Service Continuity Policy.

 

Please note that per earlier communication the Tianjin1 (139.220.195.0/24) Data Center may be shut down any time after November 17, 2017. 

All customers should have already migrated their traffic to SHA1 or the new TSN2 (221.122.91.0/24).  

Other Zscaler sites and Zscaler Services will continue to operate normally.  

Maintenance:
Completed
Scheduled For: November 16, 2017 | 22:00 UTC - 22:00 UTC
New Oslo (OSL2) Data Center will be added to PAC on 11/16/2107

You are receiving this notice in accordance with the Zscaler Service Continuity Policy.

Please note that per earlier communication sent on 9/15/17 we have a new IP Range online in Oslo (213.52.102.0/24), known as our OSL2 Data Center.  

 

The OSL2 Data Center will be added to PAC rotation at 2:00 PM PST (22:00 UTC) on November 16, 2017.

 

This activity has completed.

Incident:
Resolved
Reporting and Logging

We are investigating an issue with reporting and delayed logging on our zscaler.net cloud. We will post additional information on this incident as it is available.

Update: 11/10/2017 22:26:37 UTC - This incident has been resolved. Please contact Zscaler Support if you have additional questions.