Zscaler.net

May 2018

Zscaler provides transparency around service availability and changes to our customers. Please refer to Zscaler’s service continuity customer notification policy for details.

Maintenance:
Completed
Scheduled For: May 29, 2018 | 21:00 UTC - 23:00 UTC
New Singapore Datacenter is online May 29, 2018

Dear Zscaler Customer,

You are receiving this notice in accordance with the Zscaler Service Continuity Policy.

As part of our effort to enhance the robustness and performance of our Security Cloud, Zscaler will be bringing Singapore (SIN4) data center online for our Zscaler.net, Zscalertwo.net, Zscloud.net and Zscalerthree.net customers. This facility will be online at 2 pm PDT on May 29, 2018.

 

What if I have more questions? 

Contact Zscaler Support via the “Support” link at the top-right of the page of the Zscaler Administration U.I.

Or contact us by phone:

Domestic: 1-800-953-3897

International: +1-408-701-0534

 

This Activity has been completed.

Maintenance:
Completed
Scheduled For: May 28, 2018 | 23:00 UTC - May 29, 2018 | 3:00 UTC
Madrid Data Center Network Maintenance

During the following maintenance window, we will be performing  network maintenance at our Madrid (MAD2) Data Center.  During certain parts of the maintenance window,  network performance degradation may occur for periods of the maintenance. 

Other Zscaler sites and Zscaler Services will continue to operate normally.

 

Maintenance Window:

Start time is May 28, 4pm PDT (May 28, 23:00 UTC)

End time is May 28,  8pm PDT (May 29, 03:00  UTC)

This activity has been completed.

 

Incident:
Resolved
Washington DC Data Center Issue

We are investigating an issue with our Washington DC data center. We are investigating periods of slowness and/or increased latency. We will post additional information on this incident as it is available.

Update: 5/13/2018 5:16:35 UTC - This incident has been resolved. Please contact Zscaler Support if you have additional questions.

Incident:
Resolved
Administration UI and User Authentication Issues

We are investigating an issue with the administration UI and user authentication on our zscaler.net cloud. We will post additional information on this incident as it is available.

Update:  5/12/2018 0:54:35 UTC - This incident has been resolved. Please contact Zscaler Support if you have additional questions.

Incident:
Resolved
Mumbai Data Center Issue

We are investigating an issue with our Mumbai data center. Your organization’s policies are being enforced. All user logs are being collected and will be available at the resolution of this incident. We will post additional information on this incident as it is available.

Update: 5/15/2018 5:38:31 UTC - This incident has been resolved. Please contact Zscaler Support if you have additional questions.

Maintenance:
Completed
Scheduled For: May 08, 2018 | 10:00 UTC - 14:00 UTC
Hong Kong Data Center Network Maintenance

During the following maintenance window, we will be performing  network maintenance at our Hong Kong (HKG2) Data Center.  During certain parts of the maintenance window,  network performance degradation may occur for periods of the maintenance. 

Other Zscaler sites and Zscaler Services will continue to operate normally.

Maintenance Window:

Start time is May 8, 3am PDT (May 8, 10:00 UTC)

End time is May 8, 7am PDT (May 8, 14:00  UTC)

 

This activity has been canceled.