Zscaler.net

San Francisco IV

Zscaler provides transparency around service availability and changes to our customers. Please refer to Zscaler’s service continuity customer notification policy for details.

January 2018

  • Incident:
    Resolved
    San Francisco IV Data Center Issue

    We are investigating an issue with our San Francisco IV data center. Your organization’s policies are being enforced. All user logs are being collected and will be available at the resolution of this incident. We will post additional information on this incident as it is available.

  • Incident:
    Resolved
    San Jose Data Center Issue

    We are investigating an issue with our San Jose data center. Your organization’s policies are being enforced. All user logs are being collected and will be available at the resolution of this incident. We will post additional information on this incident as it is available.

May 2017

  • Maintenance:
    Completed
    Scheduled For: May 26, 2017 | 1:00 UTC - 3:00 UTC
    San Jose DC Scheduled Maintenance

    Zscaler will be performing planned maintenance in our San Jose IV (SJC4) datacenter on Thursday, May 25 at 6 pm PDT. (May 26 at 01:00 UTC)

    This maintenance is expected to last up to a maximum of 2 hours. During such window customers' traffic to the San Jose DC might be affected.

    Maintenance Window

    Start time is May 25 at 6 pm PDT. (May 26 at 01:00 UTC)

    End time is May 25 at 8 pm PDT. (May 26 at 03:00 UTC)

     

    This activity has been completed.

October 2016

  • Maintenance:
    Completed
    Scheduled For: October 20, 2016 | 23:00 UTC - 23:45 UTC
    Planned Central Authority Switchover

    Per the prior notifications, Zscaler will be performing a planned switchover to a new Central Authority server on October 20th, 2016 at 4:00 PM PDT (October 20th, 2016 11:00 PM UTC).

    As part of the continued global expansion, Zscaler is upgrading core hub services that include Central Authority, PAC, DNS and UI in Chicago, Washington DC and San Francisco in North America, and in Zurich, Amsterdam and Frankfurt in Europe.

    Please update your firewall if you have still not done yet before the planned changes based on Zscaler firewall configuration (click here) requirements to include the new IP addresses specified above. Failure to do so of requested changes, may result in service disruption.   

    Please click here to refer to the last notification.

November 2015

  • Incident:
    Resolved
    Google Captcha Issue

    We are investigating an issue with our Atlanta II and San Francisco IV data centers. Some customers may experience intermittent issues with Google Captcha redirection. Some Google searches are redirecting to a Captcha validation page with the following message

    "To continue please type the characters below:
    Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests and not a robot".

    We will post additional information on this incident as it is available.

    Posted 11/21/2015 6:58:32 UTC, this incident has been resolved. We apologize for any inconvenience this may have caused. Please know that cloud reliability is our top priority and we are always making improvements. Feel free to contact Zscaler Support if you have any additional questions or concerns.

October 2015

  • Incident:
    Resolved
    Google Captcha Issue

    We are investigating an issue with traffic processing on our zscaler.net cloud. Some customers may experience intermittent issues with Google Captcha redirection. Some Google searches are redirecting to a Captcha validation page with the following message "To continue please type the characters below:
    Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests and not a robot". We will post additional information on this incident as it is available.

    Posted 10/28/2015 22:25:44 UTC, this incident has been resolved. We apologize for any inconvenience this may have caused. Please know that cloud reliability is our top priority and we are always making improvements. Feel free to contact Zscaler Support if you have any additional questions or concerns.