Zscaler.net

Sao Paulo

Zscaler provides transparency around service availability and changes to our customers. Please refer to Zscaler’s service continuity customer notification policy for details.

January 2018

  • Incident:
    Resolved
    Sao Paulo Data Center Issue

     

    We are investigating an issue with our Sao Paulo data center. Traffic has been re-routed to the next closest datacenter while we investigate. We will post additional information on this incident as it is available.

    Update: 1/20/2018 7:14:16 UTC - This incident has been resolved. Please contact Zscaler Support if you have additional questions.

December 2016

December 2015

  • Incident:
    Resolved
    Google Captcha Issue

    We are investigating an issue with our Sao Paulo data center. Some customers may experience intermittent issues with Google Captcha redirection. Some Google searches are redirecting to a Captcha validation page with the following message "To continue please type the characters below:
    Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests and not a robot". We will post additional information on this incident as it is available.

    Posted 12/12/2015 19:22:28 UTC, this incident has been resolved. We apologize for any inconvenience this may have caused. Please know that cloud reliability is our top priority and we are always making improvements. Feel free to contact Zscaler Support if you have any additional questions or concerns.

November 2015

  • Incident:
    Resolved
    Sao Paulo Data Center Issue

    We are investigating an issue with our Sao Paulo data center. We are investigating periods of timeout. We will post additional information on this incident as it is available.

    Posted 11/18/2015 10:12:02 UTC, this incident has been resolved. We apologize for any inconvenience this may have caused. Please know that cloud reliability is our top priority and we are always making improvements. Feel free to contact Zscaler Support if you have any additional questions or concerns.

  • Incident:
    Resolved
    Sao Paulo Data Center Issue

    We are investigating an issue with our Sao Paulo data center. We are investigating periods of slowness and/or increased latency. We will post additional information on this incident as it is available.

    Posted {11/13/2015 8:50:21} UTC, this incident has been resolved. We apologize for any inconvenience this may have caused. Please know that cloud reliability is our top priority and we are always making improvements. Feel free to contact Zscaler Support if you have any additional questions or concerns.

     

October 2015

  • Incident:
    Resolved
    Google Captcha Issue

    We are investigating an issue with traffic processing on our zscaler.net cloud. Some customers may experience intermittent issues with Google Captcha redirection. Some Google searches are redirecting to a Captcha validation page with the following message "To continue please type the characters below:
    Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests and not a robot". We will post additional information on this incident as it is available.

    Posted 10/28/2015 22:25:44 UTC, this incident has been resolved. We apologize for any inconvenience this may have caused. Please know that cloud reliability is our top priority and we are always making improvements. Feel free to contact Zscaler Support if you have any additional questions or concerns.

  • Incident:
    Resolved
    Google Captcha Issue

    We are investigating an issue with our New York II data center. Some customers may experience intermittent issues with Google Captcha redirection. Some Google searches are redirecting to a Captcha validation page with the following message "To continue please type the characters below:
    Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests and not a robot". We will post additional information on this incident as it is available.

    Posted 10/23/2015 1:14:23 UTC, this incident has been resolved. We apologize for any inconvenience this may have caused. Please know that cloud reliability is our top priority and we are always making improvements. Feel free to contact Zscaler Support if you have any additional questions or concerns.

September 2015

  • Incident:
    Resolved
    Google Captcha Issue

    We are investigating an issue with our Sao Paulo,Amsterdam,Frankfurt I,Frankfurt IV,Paris,Atlanta I and Hong Kong data centers. Some customers may experience intermittent issues with Google Captcha redirection. Some Google searches are redirecting to a Captcha validation page with the following message "To continue please type the characters below: 
    Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests and not a robot". We will post additional information on this incident as it is available.

  • Incident:
    Resolved
    Google Captcha Issue

    We are investigating an issue with our Sao Paulo data center. Some customers may experience intermittent issues with Google Captcha redirection. Some Google searches are redirecting to a Captcha validation page with the following message

    "To continue please type the characters below:
    Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests and not a robot".

    Posted 9/16/2015 18:08:52 UTC, this incident has been resolved. We apologize for any inconvenience this may have caused. Please know that cloud reliability is our top priority and we are always making improvements. Feel free to contact Zscaler Support if you have any additional questions or concerns.

  • Incident:
    Resolved
    Google Captcha Issue

    We are investigating an issue with our Sao Paulo data center. Some customers may experience intermittent issues with Google Captcha redirection. Some Google searches are redirecting to a Captcha validation page with the following message "To continue please type the characters below:
    Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests and not a robot". We will post additional information on this incident as it is available.

    Posted 9/16/2015 12:19:11 UTC, this incident has been resolved. We apologize for any inconvenience this may have caused. Please know that cloud reliability is our top priority and we are always making improvements. Feel free to contact Zscaler Support if you have any additional questions or concerns.

     

  • Incident:
    Resolved
    Google Captcha Issue

    We are investigating an issue with our Sao Paulo data center. Some customers may experience intermittent issues with Google Captcha redirection. Some Google searches are redirecting to a Captcha validation page with the following message "To continue please type the characters below: Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests and not a robot". We will post additional information on this incident as it is available.

    Posted 9/14/2015 22:17:42 UTC, this incident has been resolved. We apologize for any inconvenience this may have caused. Please know that cloud reliability is our top priority and we are always making improvements. Feel free to contact Zscaler Support if you have any additional questions or concerns.

  • Incident:
    Resolved
    Google Captcha Issue

    We are investigating an issue with our Sao Paulo data center. Some customers may experience intermittent issues with Google Captcha redirection. Some Google searches are redirecting to a Captcha validation page with the following message "To continue please type the characters below: Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests and not a robot". We will post additional information on this incident as it is available.

August 2015

  • Incident:
    Resolved
    Sao Paulo Data Center Issue

    We are investigating an issue with our Sao Paulo data center. Traffic has been re-routed to the next closest datacenter while we investigate. We will post additional information on this incident as it is available.

    Posted 8/14/2015 23:23:40 UTC, this incident has been resolved. We apologize for any inconvenience this may have caused. Please know that cloud reliability is our top priority and we are always making improvements. Feel free to contact Zscaler Support if you have any additional questions or concerns.

July 2015

  • Incident:
    Resolved
    Sao Paulo Data Center Issue

    We are experiencing an issue with traffic processing in our Sao Paulo Data Center. We will post additional information on this incident as it is available.

     

    Posted 7/23/2015 12:27 UTC, this incident has been resolved. We apologize for any inconvenience this may have caused. Please know that cloud reliability is our top priority and we are always making improvements. Feel free to contact Zscaler Support if you have any additional questions or concerns.

June 2015

  • Incident:
    Resolved
    Sao Paulo Data Center Issue

    We are investigating an issue with our Sao Paulo data center. Traffic has been re-routed to the next closest datacenter while we investigate. We will post additional information on this incident as it is available.

    Posted 6/12/2015 22:49:47 UTC, this incident has been resolved. We apologize for any inconvenience this may have caused. Please know that cloud reliability is our top priority and we are always making improvements. Feel free to contact Zscaler Support if you have any additional questions or concerns.

November 2014

  • Incident:
    Resolved
    Sao Paulo DC connectivity Issue

    UTC-5:30 AM- We are investigating intermittent connectivity issue with Sao Paulo DC on zscaler.net, zscalertwo.net and zscloud.net.We will post additional information on this incident shortly.

    This incident has been resolved.  We apologize for any inconvenience this may have caused.  Please know that cloud reliability is our top priority and we are always making improvements.  Feel free to contact Zscaler Support if you have any additional questions or concerns.