Zscaler.net

Scheduled maintenance

Zscaler provides transparency around service availability and changes to our customers. Please refer to Zscaler’s service continuity customer notification policy for details.

August 2018

  • Maintenance:
    Up Coming
    Scheduled For: August 15, 2018 | 0:00 UTC - August 16, 2018 | 0:00 UTC
    Singapore II (SIN2) Data Center Decommissioning

    You are receiving this notice in accordance with the Zscaler Service Continuity Policy.

    Please note that the Singapore II ( 42.99.164.0/24 ) Data Center may be shut down any time after August 15th, 2018.

    SIN2 Data Center will be removed from PAC service on June 28th, 2018. Those customers that are connecting to SIN2 DC via PAC will see that only the New Datacenter Singapore IV (SIN4) is resolvable after June 28th, 2018.

    Customers connected to DC via GRE or IPSEC tunnel(s) will be contacted separately with migration instructions

     

    Other Zscaler sites and Zscaler Services will continue to operate normally.  

June 2018

  • Maintenance:
    Completed
    Scheduled For: June 18, 2018 | 20:00 UTC - June 19, 2018 | 0:00 UTC
    Amsterdam (AMS2) Data Center Maintenance

    Zscaler will be performing maintenance at our Amsterdam (AMS2) Data Center.  During the maintenance window the AMS2 Data Center may be unavailable.

    Other Zscaler sites and Zscaler Services will continue to operate normally.

    Maintenance Window:

    Start time is June 18 at 1:00 pm PDT (June 18 at 20:00 UTC)

    End time is  June 18 at 5:00 pm PDT (June 19 at 00:00 UTC)

    This activity has been completed.

  • Maintenance:
    Completed
    Scheduled For: June 13, 2018 | 16:00 UTC - 17:00 UTC
    New Singapore (SIN4) Data Center will be added to PAC on 06/13/18

    You are receiving this notice in accordance with the Zscaler Service Continuity Policy.

    Please note that per earlier communication sent on 12/28/2017 we have a new IP Range online in Singapore (165.225.112.0/23), known as our SIN4 Data Center.  

    The SIN4 Data Center will be added to PAC rotation at 9AM PST (16:00 UTC) on June 13, 2018.

    This activity has been completed.

     

May 2018

  • Maintenance:
    Completed
    Scheduled For: May 29, 2018 | 21:00 UTC - 23:00 UTC
    New Singapore Datacenter is online May 29, 2018

    Dear Zscaler Customer,

    You are receiving this notice in accordance with the Zscaler Service Continuity Policy.

    As part of our effort to enhance the robustness and performance of our Security Cloud, Zscaler will be bringing Singapore (SIN4) data center online for our Zscaler.net, Zscalertwo.net, Zscloud.net and Zscalerthree.net customers. This facility will be online at 2 pm PDT on May 29, 2018.

     

    What if I have more questions? 

    Contact Zscaler Support via the “Support” link at the top-right of the page of the Zscaler Administration U.I.

    Or contact us by phone:

    Domestic: 1-800-953-3897

    International: +1-408-701-0534

     

    This Activity has been completed.

  • Maintenance:
    Completed
    Scheduled For: May 28, 2018 | 23:00 UTC - May 29, 2018 | 3:00 UTC
    Madrid Data Center Network Maintenance

    During the following maintenance window, we will be performing  network maintenance at our Madrid (MAD2) Data Center.  During certain parts of the maintenance window,  network performance degradation may occur for periods of the maintenance. 

    Other Zscaler sites and Zscaler Services will continue to operate normally.

     

    Maintenance Window:

    Start time is May 28, 4pm PDT (May 28, 23:00 UTC)

    End time is May 28,  8pm PDT (May 29, 03:00  UTC)

    This activity has been completed.

     

  • Maintenance:
    Completed
    Scheduled For: May 08, 2018 | 10:00 UTC - 14:00 UTC
    Hong Kong Data Center Network Maintenance

    During the following maintenance window, we will be performing  network maintenance at our Hong Kong (HKG2) Data Center.  During certain parts of the maintenance window,  network performance degradation may occur for periods of the maintenance. 

    Other Zscaler sites and Zscaler Services will continue to operate normally.

    Maintenance Window:

    Start time is May 8, 3am PDT (May 8, 10:00 UTC)

    End time is May 8, 7am PDT (May 8, 14:00  UTC)

     

    This activity has been canceled.

April 2018

  • Maintenance:
    Completed
    Scheduled For: April 07, 2018 | 1:00 UTC - 2:00 UTC
    Chicago Data Center Emergency Maintenance

    Zscaler will be performing emergency network maintenance at our Chicago (CHI1) Data Center.  During the maintenance window the CHI1 Data Center may be unavailable.

    Other Zscaler sites and Zscaler Services will continue to operate normally.

     

    Maintenance Window:

    Start time is April 6, 6pm PDT (April 7, 01:00 UTC)

    End time is April 6, 7pm PDT (April 7, 02:00  UTC)

     

    This activity has been completed.

  • Maintenance:
    Completed
    Scheduled For: April 08, 2018 | 19:00 UTC - 23:00 UTC
    Hong Kong (HKG2) Data Center Network Maintenance

    During the following maintenance window, our service provider will be performing planned network maintenance at our Hong Kong (HKG2) Data Center. 

    During the maintenance window the HKG2 Data Center may be unavailable.

    Other Zscaler sites and Zscaler Services will continue to operate normally.

    Maintenance Window:

    Start time is April 8 at 12:00 pm PDT (April 8 at 19:00 UTC)

    End time is  April 8 at   4:00 pm PDT (April 8 at 23:00 UTC)

     

    This activety has been completed.

March 2018

  • Maintenance:
    Completed
    Scheduled For: March 08, 2018 | 22:00 UTC - March 09, 2018 | 1:00 UTC
    Amsterdam Data Center Scheduled Maintenance

    Zscaler will be performing planned maintenance at our Amsterdam (AMS2) Data Center.  During the maintenance window the AMS2 Data Center may be unavailable.

    Other Zscaler sites and Zscaler Services will continue to operate normally.

     

    Maintenance Window:

    Start time is March 8, 2pm PDT (March 8, 22:00 UTC)

    End time is March 8,  5pm PDT (March 9, 01:00  UTC)

     

    This activity has been completed.

  • Maintenance:
    Completed
    Scheduled For: March 09, 2018 | 22:00 UTC - 23:00 UTC
    London (LON3) Data Center Network Maintenance

    During the following maintenance window, we will be performing  network maintenance at our London (LON3) Data Center.  During certain parts of the maintenance window,  network performance degradation may occur for periods of the maintenance. 

    Other Zscaler sites and Zscaler Services will continue to operate normally.

     

    Maintenance Window:

    Start time is March 9, 2pm PDT (March 9, 22:00 UTC)

    End time is March 9,  3pm PDT (March 9, 23:00  UTC

     

    This activity has been completed.

  • Maintenance:
    Completed
    Scheduled For: March 06, 2018 | 1:00 UTC - 5:00 UTC
    Dallas Data Center Scheduled Maintenance

    Zscaler will be performing planned maintenance at our Dallas (DFW1) Data Center.  During the maintenance window the DFW1 Data Center may be unavailable.

    Other Zscaler sites and Zscaler Services will continue to operate normally.

     

    Maintenance Window:

    Start time is March 5, 5pm PDT (March 6, 01:00 UTC)

    End time is March 5,  9pm PDT (March 6, 05:00  UTC)

     

    This activity has been completed.

  • Maintenance:
    Completed
    Scheduled For: March 04, 2018 | 5:00 UTC - 11:00 UTC
    Singapore (SIN2) Data Center Network Maintenance

    During the following maintenance window, our service provider will be performing network maintenance at out Singapore (SIN2) Data Center.  During the maintenance window the SIN2 Data Center will be unavailable.

    Other Zscaler sites and Zscaler Services will continue to operate normally and customer traffic should automatically failover to secondary sites.

    Update Feb 6th, 2018:  Our network provider has postponed the original maintenance to March. 

    New Maintenance Window:

    Start time is March 3 at 9:00 pm PDT (March 4 at 05:00 UTC)

    End time is  March 4 at  3:00 am PDT (March 4 at 11:00 UTC)

    Original Maintenance Window

    Start time is February 9 at 10:00 am PDT (Feb. 9 at 18:00 UTC)

    End time is  February 9 at  4:00 pm PDT (Feb. 10 at 00:00 UTC)

    1/31/18: Updated - End time from 3:00 pm to 4:00 pm PDT

    This activity has been completed

February 2018

  • Maintenance:
    Completed
    Scheduled For: February 27, 2018 | 2:00 UTC - 6:00 UTC
    Chicago (CHI1) Data Center Network Maintenance

    During the following maintenance window, we will be performing  network maintenance at our Chicago (CHI1) Data Center.  During certain parts of the maintenance window,  network performance degradation may occur for periods of the maintenance. 

    Other Zscaler sites and Zscaler Services will continue to operate normally.

     

    This activity has been completed.

  • Maintenance:
    Completed
    Scheduled For: February 10, 2018 | 2:00 UTC - 6:00 UTC
    Dallas (DFW1) Data Center Network Maintenance

    During the following maintenance window, we will be performing  network maintenance at our Dallas (DFW1) Data Center.  During the maintenance window network performance degradation may occur. 

    Other Zscaler sites and Zscaler Services will continue to operate normally.

    Maintenance Window:

    Start time is February 9 at 6:00 pm PDT  (Feb. 10 at 02:00 UTC)

    End time is  February 9 at 10:00 pm PDT (Feb. 10 at 06:00 UTC)

    This maintenance has completed.

  • Maintenance:
    Completed
    Scheduled For: February 07, 2018 | 22:00 UTC - 23:00 UTC
    Paris Data Center Scheduled Maintenance

    Zscaler will be performing planned maintenance at our Paris (PAR2) Data Center.  During the maintenance window the PAR2 Data Center may be unavailable.

    Other Zscaler sites and Zscaler Services will continue to operate normally.

     

    Maintenance Window:

    Start time is February 7th, 2pm PDT (February 7th, 22:00 UTC)

    End time is February 7th,  3pm PDT (February 7th, 23:00  UTC)

     

    This activity has been completed.

     

January 2018

  • Maintenance:
    Completed
    Scheduled For: January 14, 2018 | 7:00 UTC - 11:00 UTC
    Melbourne Data Center Emergency Network Maintenance

    Zscaler will be performing emergency network maintenance at our Melbourne (MEL1)  Data Center.  During the maintenance window the MEL1 Data Center may be unavailable.

    Other Zscaler sites and Zscaler Services will continue to operate normally.

     

    Maintenance Window:

    Start time is January 14th 7AM  UTC

    End time is  January 14th  11AM UTC

     

     

  • Maintenance:
    Up Coming
    Scheduled For: January 16, 2018 | 0:00 UTC - 0:00 UTC
    New York II Data Center Decommissioning

    Please note that the New York II (NYC2) Data Center will be removed from PAC service on January 16th, 2018.  Zscaler.net, ZscalerOne.net and Zscloud.net customers connecting to NYC2 via PAC will see that only the New York III (NYC3) Datacenter is resolvable after January 16th, 2018.

    Customers connected to New York II (NYC2) via GRE or IPSEC tunnel(s) will be contacted separately with migration instructions.

  • Maintenance:
    Up Coming
    Scheduled For: January 15, 2018 | 0:00 UTC - 0:00 UTC
    New York I Data Center Decommissioning

    You are receiving this notice in accordance with the Zscaler Service Continuity Policy.

    Please note that per earlier communication the New York I (NYC1) Data Center will be shut down any time after January  15th, 2018.

    All customers should have already migrated their traffic to the New York III (NYC3) Data Center.  

    Other Zscaler sites and Zscaler Services will continue to operate normally. 

  • Maintenance:
    Up Coming
    Scheduled For: January 15, 2018 | 0:00 UTC - 0:00 UTC
    Oslo I Data Center Decommissioning

    You are receiving this notice in accordance with the Zscaler Service Continuity Policy.

    Please note that per earlier communication the Oslo I (OSL1) Data Center will be shut down any time after January 15th, 2018.

    All customers should have already migrated their traffic to the new Oslo II (OSL2) Data Center.  

    Other Zscaler sites and Zscaler Services will continue to operate normally. 

  • Maintenance:
    Completed
    Scheduled For: January 03, 2018 | 22:00 UTC - January 04, 2018 | 1:00 UTC
    Frankfurt (FRA4) Data Center adding capacity to Zscaler.net

    During the following maintenance window, we will be adding additional capacity to our Zscaler.net cloud in the Frankfurt Data Center. 

     

    Zscaler Services will continue to operate normally.

     

    Maintenance Window:

    Start time is January 3 at 2:00 pm PDT (Jan. 3 at 22:00 UTC)

    End time is  January 3 at 5:00 pm PDT (Jan. 4 at 01:00 UTC)

     

    This activity has been completed.